Shipping & Returns
RETURNS & REFUNDS
We are committed to our customers and want you to be happy. We stand by our product and offer 100% customer satisfaction guarantee. In case your item arrives damaged, we will send you a new one free of charge or send you a refund (whichever you prefer). To initiate a return or a refund, please contact firstname.lastname@example.org first before shipping your return. We will send you our return address via email.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after your purchase
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal balance, credit card or original method of payment, within 15 days.
Please double check your order for the right item options (color and size). Refunds based on wrong customers order input are not accepted after the items have been already processed with our fulfillment center.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your PayPal or bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
HOW LONG WILL ORDER PROCESSING TAKE?
Our processing time can take from 2-5 working days from the day you order – excluding weekends and holidays. During the holidays, processing times may take longer. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.
HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?
When your order is carried out you will receive email notification with tracking number. Shipping depends on your location. Domestic US shipping usually takes up to 7 working days. International shipping usually takes from 5 - 15 working days, depending on your location.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
I ORDERED MULTIPLE ITEMS BUT I HAVE ONLY RECEIVED ONE/SOME OF THEM. WHY?
Don't worry, your items are on it's way. We are dispatching different types of items from different locations.
WHY ARE RECEIPTS PRICES DIFFERENT FROM WHAT I HAVE PAID?
The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.
HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter “č” to “c”.
I PLACED AN ORDER BUT I DIN NOT RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?
Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please email our support team at firstname.lastname@example.org.
MAY I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?
We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at email@example.com and we will do our best to accommodate that change, BUT we cannot make any promises. These changes may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
If the item(s) has/have already been processed by our fulfillment center and sent to production, we cannot make any changes to the order.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are shown in US Dollars with tax included.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WHAT CAN I DO, IF MY CREDIT CARD ACCOUNT IS IN A CURRENCY OTHER THAN US DOLLARS?
If your credit card or PayPal account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.