FAQs

 

WHAT ARE SHIPPING TIMES AND COSTS?

  • Domestic ground shipping within 1 to 7 business days
  • International shipping within 5 to 15 business days
  • Your product is produced and shipped in 2 to 5 business days after the purchase
  • Shipping cost depends on your location and item(s) size and weight. You shipping cost will be calculated on the checkout page.

WHAT PAYMENT METHODS CAN I USE?

CarsEnth accepts the following payment methods:

  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed.
  • Credit Card: You can pay directly with your credit if you don't have a PayPal account. We support all popular credit cards.

HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order, please allow us up to 3 business days to personalize your unique automotive art and match it to your specification. Our team will get in touch with you over the Email to confirm finalized work with you before it goes into print. Our production & fulfillment team will produce & pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number on your Email. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

DOES CARSENTH PROVIDE A QUALITY GUARANTEE?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

DAMAGED ART

If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:

1. Take a digital photo of your damaged product and the shipping container it arrived in (if the package is also damaged).
2. Attach your photos to an email and send them to info@carsenth.com. Please include your ORDER NUMBER, FULL NAME and brief description.
3. You will receive an email within 24-48 hours confirming that your damaged replacement will be processed.
4. If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.

DO YOU SHIP INTERNATIONALLY?

We ship all over the Europe and USA to ensure that every automotive enthusiast will enjoy his or her favorite piece of automotive art with us. European orders are shipped from Slovenia, EU and USA orders are shiped from Texas, USA.

Please add your product to the Cart or go to the Checkout Page to get exact shipping price for your location and your product(s).

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Please refer to our Shipping & Returns Page for detailed information.

IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

HELP & CONTACT US

If we have not answered all of your questions in this customer service section, please contact us! Send your question to info@carsenth.com with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!

This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance.

Pre-loader