Shipping policy
Overview
We offer delivery to all European countries. Shipping costs depend on the size of the selected canvas and your location, and will be calculated at checkout.
FAQ
How long will the canvas production processing take?
Our processing time can take from 2-5 working days from the day you order – excluding weekends and holidays. During the holidays, processing times may take longer. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.
How long will it take to receive my item?
When your order is carried out you will receive email notification with tracking number. Shipping depends on your location. European shipping usually takes up to 7 working days, depending on your location.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Will I receive a tracking number?
Yes, we will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number within the 24 hours after your order has been shipped.
I’ve ordered multiple items but I have only received one/some of them. Why?
Don’t worry, your items are on it’s way. We are dispatching each canvas print individually, so one may come before the another.
I placed an order but i didn’t receive an order confirmation email. What’s going on?
Please ensure that you’ve enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please email our support team at .
May I make changes to my order/shipping address?
We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at and we will do our best to accommodate that change, BUT we cannot make any promises. These changes may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
If the item(s) has/have already been processed by our fulfillment center and sent to production, we cannot make any changes to the order.
Will I be charged with customs and taxes?
The prices displayed on our site are shown in EUR with tax included.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Will I be charged with customs and taxes?
The prices displayed on our site are shown in EUR with tax included.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
